Petsmart reviews: Grooming at East Point PetSmart. Grooming services - Groomer went home and left my dog unattended. My poor dogs.
9 June 2017: I made an appointment on June 8 to have my dog bathed at PETSMART GROOMING. I was asked at the time if my dog had rabies shots. I replied that she did and they were on file in The PetSmart Store where the grooming was located. She told me that was fine and that "SHE" would call them and get the information before I came. When I arrived for my appointment I was asked about the rabies shot and I told them what I had been told. I was told that "I" had to go and get the information. I told her what I had been told the previous day. I went into the store, waited in line at Banfield Vet Clinic and got the information.
I took my pomeranian to PetSmart in Terre Haute IN to get groomed several times. Every single time I have to explain to them that her previous owners neglected her, leaving her back legs underdeveloped. So she can't stand for long. They always say they will add it to her notes. Never gets done. They usually do ok with her regardless. However, this past time, I explained this AGAIN. I returned to pick her up. The groomer said "I couldn't groom her back legs. I don't know what's wrong with her but she doesn't want to stand up." So yet again, I told her about my dogs problems. She said "well we aren't even supposed to groom dogs who can't stand up anyway." Okay fine but everyone else is always able to groom her and hasn't mentioned that. But they don't have to worry, that was the last time I'll be taking her there. I'm not going to pay full price for my dog to be halfway groomed by a girl with a crappy attitude
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I feel so bad I didn't check reviews before taking my husky to PetSmart for grooming... The first experience was great, she looked great, was happy it felt fine. I wish I had remembered the groomer's name. The second time she got a bad yeast infection in her ear from the vet saying they probably didn't dry them well enough. The third time I had to pick her up about an hour after I could and as we were walking out she had diarrhea IN the store and outside right after grooming. I called the next day to see if they gave her a treat (which I ask them not too) or if they took her out. They said they definitely did not give her a treat and it's not typical for them to take the dogs out to relieve themselves that's why they give a pickup time. REALLY! Needless to say I will NEVER go back to PetSmart for grooming. I would rather pay more money for someone to care about my dog the way I do.Turns out they used Herbal Essences Color Brightening shampoo! They are a Pet Store - do they not have access to several brands of dog shampoos that may be better for the skin??? & actually whiten?? I had this service done in Alberta, Canada but from the look of the other reviews - this is common throughout their stores. I also read a review from an employee that said, Petsmart wants groomers to upsell - so that's why the extra charge for Brush/Demat, I'm guessing. If you're going to shave him down to the skin - I don't think this is necessary. And honestly, I did notice my dog has been a bit more "clingy" since being home. Maybe nothing but maybe something???Let's just say she's lucky, because he was pissed! So was I! There is no need to pull a dog's leg, or treat them abusively! I will never go back there again. If you do bring your dog here to this store at 601 Centerview Blvd Kissimmee FL, stay and watch your dog be groomed! Better yet, find a caring, PATIENT groomer! They are not! Oh and if this store is reading this review, my dog's name is Romeo! Look him up! You'll then know who was assigned! I suggest you find another profession! Animals aren't it!!! They don't even deserve the one star I gave them! All PetSmart suck! They should closely observed! Oh and the manager Cashier #** of this grooming department... get a personality! Yours sucks!